Director Operations Affordable Housing

Atlanta, Georgia

Progress Residential, LLC
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Looking for an opportunity with a dynamic, fun, and goal-oriented company? We're growing quickly and we're looking for some not-so-typical talent to join our team.

Progress Residential is one of the largest providers of high-quality, single-family rental homes in the United States. With more than 75,000 homes across some of the fastest-growing markets, our residents appreciate the flexibility, freedom, and convenience of living in a single-family home without the obligations of home ownership.

Progress is committed to making the home rental process easy and enjoyable for the 100,000+ residents we serve by empowering our team members and investing in innovative systems and technology. Our portfolio has continued to grow substantially the past few years and we see increasing demand for professionally managed single-family rental homes and anticipate continued growth.

Employment with Progress Residential is conditional on a satisfactory background and drug screen as well as submitting proof satisfactory to Progress Residential that you are fully vaccinated against the Corona Virus COVID-19 disease, subject to any accommodations granted by Progress Residential based on disability or religion or as applicable by state law.

Text ProgressJobs to 25000 and you can chat with our Recruiting Assistant Kate who can help you find jobs, apply for jobs and answer your questions.

Position Summary

The Director Operations Affordable Housing supports the management operation of Housing Choice and Affordable programs for local markets. The Director will build strong relationships with the cities/counties and ownership by engaging with community and governmental resources and groups that are relevant to the tenant population. The Director will build relationships with residents through community outreach to harness insight about community issues to share internally with the Progress team and ownership teams. The Director is responsible for identifying community concerns and new ideas that should be communicated to relevant departments within Progress and ownership to determine potential solutions and responses.

Essential Functions

  • Enforce policies according to quality standards and operating objectives

  • Analyze processes and procedures to ensure optimum efficiency levels

  • Be knowledgeable of provisions in standard lease documents and maintain a working knowledge of resident rules and regulations

  • Be knowledgeable of all HUD program rules and changes to ensure compliance

  • Develop and maintain positive relationships with local market team members

  • Develop positive relationships with Housing Authorities and local market team members

  • Carry out other duties that are in the best interests of the company while being a champion for Progress Residential's Core Values

  • Assist in developing and implementing effective, impactful and inclusive resident communication strategies and policies

  • Demonstrates keen ability to effectively lead change throughout the organizational structure.

  • Provide insights and reports to the relevant Progress and ownership teams, highlighting relevant issues or concerns

  • Assist in oversight of management functions that impact residents and convey a social impact perspective to help ensure highest standards for housing and resident relations


  • Bachelor's Degree in business or 5+ years of progressive property management work experience

  • 5 or more years of previous property management experience in either the single family or multi-family rental industry

  • At least 3 or more years of supervisory experience

  • Real Estate license preferred

  • Previous use of Yardi Voyager and Salesforce a plus

  • Previous experience with Housing Authorities and the Voucher Choice Program

  • Ability to build and maintain positive relationships internally and externally

  • Possesses strong organizational skills and is detail oriented

  • Ability to thrive in a dynamic, fast-changing, growth environment

  • Fosters teamwork and mutual respect throughout the company

  • Interacts productively in person and through technology with co-workers, team members

  • Excellent oral and written communication skills

  • Computer literacy, ability to comfortably navigate new technology and competency in Excel and MS Office suite a must

  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community

  • A demonstrated commitment to and competency in diversity, equity and inclusion

  • Ability to work in a variety of settings with culturally diverse persons and communities with the ability to be culturally sensitive and appropriate

  • The ability to work independently and with initiative, combined with skills for thriving in a team environment to achieve shared goals.

What you can expect from us:

Progress Residential offers all the financial and non-financial incentives you would expect from an innovative real estate investment and management firm:

  • In addition to outstanding training, we host quarterly summits and town hall meetings to encourage growth, knowledge sharing and a good time. After all, it's about progress, not perfection.

  • We offer competitive compensation, including a performance-based bonus.

  • Our generous benefits package includes comprehensive healthcare coverage for you and your family, parental leave, paid time off, 10 paid holidays and much more.

Closing Statement:
This summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent's supervisor at any time based upon Company need.

Progress Residential is a proud Equal Opportunity employer, m/f/d/v.

Date Posted: 28 September 2022
Job Expired - Click here to search for similar jobs